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Frequently Asked Questions (FAQs)

Find Answers to Frequently Asked Questions

Here are some of the most frequently asked questions about

Shipping & Delivery

How are the shipping costs calculated?

How does your free shipping work?

How does the delivery service for Howard Miller work?

What is White Glove Delivery?

What is Blanket Wrap Delivery?

What is Threshold Delivery?

What is FedEx SmartPost?

How does your Store Pick Up policy work?

What kind of packing materials does CLAXY use?

Returns & Replacements

What is your returns policy?

Do you carry lamp parts?

How does your "no restocking fee" policy work?


Why is there sales tax when I purchase online?

What kind of credit card payments do you accept?

What other payment options are available?

Do you have a minimum order policy?

Pricing & Warranties

How does your 120% Price Protection Policy work?

What are the terms and conditions for the 120% Price Protection Policy?

What is your quality assurance guarantee?

What is your warranty policy?

Gift Cards, Rewards, Promotion & Sales

How do your coupon promotions work?

Do you offer gift cards?

How does the CLAXY Rewards Program work?

How does your sale pricing work?


Do you have lighting stores in the Midwest or on the East Coast?

Do you issue catalogs?

Why do you need my email address?

Do your products work overseas?

Where can I view energy information for ceiling fans?

I don't see my question listed here!